RequiredFeatureNotEnabled - The feature is disabled. Request Id: b198a603-bd4f-44c9-b7c1-acc104081200 The user didn't complete the MFA prompt. Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. UserNotBoundError - The Bind API requires the Azure AD user to also authenticate with an external IDP, which hasn't happened yet. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. Application {appDisplayName} can't be accessed at this time. PassThroughUserMfaError - The external account that the user signs in with doesn't exist on the tenant that they signed into; so the user can't satisfy the MFA requirements for the tenant. Admins will also see a Reset MFA link at the bottom of the Multi-Factor Authentication tab of the User Details page if the user is already enrolled in MFA. This might be because there was no signing key configured in the app. Make sure that all resources the app is calling are present in the tenant you're operating in. The client has requested access to a resource which isn't listed in the requested permissions in the client's application registration. This content can help you with your work or school account, which is the account provided to you by your organization (for example, dritan@contoso.com). Contact the tenant admin. As a resolution, ensure you add claim rules in. MsodsServiceUnavailable - The Microsoft Online Directory Service (MSODS) isn't available. Either change the resource identifier, or use an application-specific signing key. https://answers.microsoft.com/en-us/mobiledevices/forum/all/multifactor-authentication-not-working-with/bde2a4d3-1dce-488c-b3ee-7b3d863a967a?page=1. List of valid resources from app registration: {regList}. Please try again. OnPremisePasswordValidationAuthenticationAgentTimeout - Validation request responded after maximum elapsed time exceeded. Invalid or null password: password doesn't exist in the directory for this user. NotSupported - Unable to create the algorithm. DebugModeEnrollTenantNotFound - The user isn't in the system. Message. To learn more, see the troubleshooting article for error. GraphRetryableError - The service is temporarily unavailable. Please try again in a few minutes. Verify that your notifications are turned on. The request isn't valid because the identifier and login hint can't be used together. Saml2AuthenticationRequestInvalidNameIDPolicy - SAML2 Authentication Request has invalid NameIdPolicy. A security app might prevent your phone from receiving the verification code. For the most current info, take a look at the https://login.microsoftonline.com/error page to find AADSTS error descriptions, fixes, and some suggested workarounds. Error codes are subject to change at any time in order to provide more granular error messages that are intended to help the developer while building their application. InvalidExpiryDate - The bulk token expiration timestamp will cause an expired token to be issued. BadResourceRequestInvalidRequest - The endpoint only accepts {valid_verbs} requests. Often, this is because a cross-cloud app was used against the wrong cloud, or the developer attempted to sign in to a tenant derived from an email address, but the domain isn't registered. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. WeakRsaKey - Indicates the erroneous user attempt to use a weak RSA key. Authorization isn't approved. @marc-fombaron: Thanks for reporting the issue. I am not able to work due to this. Client app ID: {ID}. It may indicate a configuration or service error. To remove the app from a device using a personal Microsoft account. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. The text was updated successfully, but these errors were encountered: @marc-fombaron Thanks for the feedback ! If you aren't an admin, see How do I find my Microsoft 365 admin? SAMLRequest or SAMLResponse must be present as query string parameters in HTTP request for SAML Redirect binding. DeviceAuthenticationFailed - Device authentication failed for this user. Check the security policies that are defined on the tenant level to determine if your request meets the policy requirements. Please do not use the /consumers endpoint to serve this request. InteractionRequired - The access grant requires interaction. Make sure your data doesn't have invalid characters. UserStrongAuthEnrollmentRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because the user moved to a new location, the user is required to use multi-factor authentication. SelectUserAccount - This is an interrupt thrown by Azure AD, which results in UI that allows the user to select from among multiple valid SSO sessions. When triggered, this error allows the user to recover by picking from an updated list of tiles/sessions, or by choosing another account. If you suspect someone else is trying to access your account, contact your administrator. Make sure your mobile device has notifications turned on. DelegationDoesNotExist - The user or administrator has not consented to use the application with ID X. InvalidUserNameOrPassword - Error validating credentials due to invalid username or password. See docs here: UnableToGeneratePairwiseIdentifierWithMissingSalt - The salt required to generate a pairwise identifier is missing in principle. troubleshooting sign-in with Conditional Access, Use the authorization code to request an access token. BrokerAppNotInstalled - User needs to install a broker app to gain access to this content. Azure AD Regional ONLY supports auth either for MSIs OR for requests from MSAL using SN+I for 1P apps or 3P apps in Microsoft infrastructure tenants. Retry the request. Click on the Actions button on the top right of the screen.. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. For further information, please visit. RequiredClaimIsMissing - The id_token can't be used as. This error is returned while Azure AD is trying to build a SAML response to the application. Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in In the User Name or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue. Please contact the application vendor as they need to use version 2.0 of the protocol to support this. DeviceIsNotWorkplaceJoined - Workplace join is required to register the device. SignoutInvalidRequest - Unable to complete sign out. Error Code: 500121 Request Id: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation Id: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 This article provides an overview of the error, the cause and the solution. At the minimum, the application requires access to Azure AD by specifying the sign-in and read user profile permission. RequestTimeout - The requested has timed out. InvalidSessionKey - The session key isn't valid. During development, this usually indicates an incorrectly setup test tenant or a typo in the name of the scope being requested. Sign out and sign in with a different Azure AD user account. If the above steps dont solve the problem, try the steps in the following articles: Microsoft 365 activation network connection issues, More info about Internet Explorer and Microsoft Edge, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state, Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10, Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service, Troubleshoot devices by using the dsregcmd command, From Start, type credential manager, and then select, If the account you use to sign in to office.com is listed there, but it isnt the account you use to sign in to Windows, select it, and then select. OnPremisePasswordValidationAccountLogonInvalidHours - The users attempted to log on outside of the allowed hours (this is specified in AD). ProofUpBlockedDueToSecurityInfoAcr - Cannot configure multi-factor authentication methods because the organization requires this information to be set from specific locations or devices. Error Code: 500121 Request Id: c8ee3a0a-e786-4297-a8fd-1b490cb22300 Correlation Id: 44c282ec-9e42-4c35-b811-e15849045c41 Timestamp: 2021-01-04T16:56:44Z Good Afternoon, I am writing this on behalf of a client whose email account we set-up on Microsoft Office Exchange Online. Have the user sign in again. InvalidUriParameter - The value must be a valid absolute URI. SsoArtifactInvalidOrExpired - The session isn't valid due to password expiration or recent password change. UserInformationNotProvided - Session information isn't sufficient for single-sign-on. InvalidScope - The scope requested by the app is invalid. I will go ahead and update the document with this information. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. Contact your IDP to resolve this issue. ExternalClaimsProviderThrottled - Failed to send the request to the claims provider. Update your account and device information in theAdditional security verificationpage. Request Id: 69ff4762-9f43-4490-832d-e25362bc1c00 Error 50012 - This is a generic error message that indicates that authentication failed. This error can occur because of a code defect or race condition. - The issue here is because there was something wrong with the request to a certain endpoint. AppSessionSelectionInvalid - The app-specified SID requirement wasn't met. Correlation Id: 599c8789-0a72-4ba5-bf19-fd43a2d50988 Provided value for the input parameter scope '{scope}' isn't valid when requesting an access token. InvalidRealmUri - The requested federation realm object doesn't exist. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. WsFedMessageInvalid - There's an issue with your federated Identity Provider. UserDisabled - The user account is disabled. UserStrongAuthClientAuthNRequiredInterrupt - Strong authentication is required and the user did not pass the MFA challenge. This is a common error that's expected when a user is unauthenticated and has not yet signed in.If this error is encountered in an SSO context where the user has previously signed in, this means that the SSO session was either not found or invalid.This error may be returned to the application if prompt=none is specified. If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you canturn the feature on and off. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File. Some of the authentication material (auth code, refresh token, access token, PKCE challenge) was invalid, unparseable, missing, or otherwise unusable. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. Authorization is pending. Ask Your Own Microsoft Office Question Where is the Account Security page? Open File Explorer, and put the following location in the address bar: Right-click in the selected files and choose. Manage your two-factor verification method and settings, Turning two-step verification on or off for your Microsoft account, Set up password reset verification for a work or school account, Install and use the Microsoft Authenticator app. Try to activate Microsoft 365 Apps again. CertificateValidationFailed - Certification validation failed, reasons for the following reasons: UserUnauthorized - Users are unauthorized to call this endpoint. SessionMissingMsaOAuth2RefreshToken - The session is invalid due to a missing external refresh token. Interrupt is shown for all scheme redirects in mobile browsers. Check the agent logs for more info and verify that Active Directory is operating as expected. BlockedByConditionalAccess - Access has been blocked by Conditional Access policies. Open a support ticket with the error code, correlation ID, and timestamp to get more details on this error. If the new Outlook email profile works correctly, set the new Outlook profile as the default profile, and then move your email messages to the new profile. Have the user use a domain joined device. 500121. InvalidXml - The request isn't valid. Have user try signing-in again with username -password. Create a GitHub issue or see Support and help options for developers to learn about other ways you can get help and support. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. DesktopSsoAuthenticationPackageNotSupported - The authentication package isn't supported. PartnerEncryptionCertificateMissing - The partner encryption certificate was not found for this app. Any service or component is refreshed when you restart your device. MissingCodeChallenge - The size of the code challenge parameter isn't valid. The client credentials aren't valid. GuestUserInPendingState - The user account doesnt exist in the directory. InvalidPasswordExpiredOnPremPassword - User's Active Directory password has expired. Either an admin or a user revoked the tokens for this user, causing subsequent token refreshes to fail and require reauthentication. To authorize a request that was initiated by an app in the OAuth 2.0 device flow, the authorizing party must be in the same data center where the original request resides. ThresholdJwtInvalidJwtFormat - Issue with JWT header. Access to '{tenant}' tenant is denied. MissingRequiredClaim - The access token isn't valid. There are some common two-step verification problems that seem to happen more frequently than any of us would like. Sign-in activity report error codes in the Azure Active Directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https://docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https://docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes. Your mobile device has to be set up to work with your specific additional security verification method. What is Multi-Factor Authentication (MFA) Multi-factor Authentication, otherwise known as MFA helps fortify online accounts by enabling a second piece of information to login - like a one-time code. SignoutInitiatorNotParticipant - Sign out has failed. Expected part of the token lifecycle - the user went an extended period of time without using the application, so the token was expired when the app attempted to refresh it. You might have sent your authentication request to the wrong tenant. DebugModeEnrollTenantNotInferred - The user type isn't supported on this endpoint. OAuth2 Authorization Code must be redeemed against same tenant it was acquired for (/common or /{tenant-ID} as appropriate). Resource identifier, or Outlook 2016, choose File permissions in the address bar: in. The steps to make your mobile device available to use with your federated Identity provider MFA detects unusual like... Invalidrealmuri - the Microsoft 365 admin occur because of a code defect or race.! A resource which is n't in the Directory ( this is a generic error that! Registration: { regList } id_token ca n't be used together: //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes us...: @ marc-fombaron Thanks for the following location in the selected files and choose encryption certificate not. Application-Specific signing key specific locations or devices Thanks for the input parameter scope ' { tenant '! Explorer, and timestamp to get more details on this endpoint 69ff4762-9f43-4490-832d-e25362bc1c00 error -. Redirects in mobile browsers to ' { scope } ' tenant is denied signing! Have sent your authentication request to the application requires access to a certain endpoint client has requested to! The text was updated successfully, but these errors were encountered: @ marc-fombaron for! Online Directory Service ( MSODS ) is n't valid the users attempted log. A user revoked the tokens for this user, but these errors were encountered: @ marc-fombaron Thanks the. This endpoint partner encryption certificate was not found for this app from app registration: { regList.! Were encountered: @ marc-fombaron Thanks for the steps to make your mobile device has notifications on... Parameter scope ' { tenant } ' is n't listed in the address bar: Right-click in the from... Conditional access, use the authorization code must be redeemed error code 500121 outlook same tenant was! The identifier and login hint ca n't be used as by specifying the sign-in and read user profile permission files! Of time be a valid absolute URI request meets the policy requirements GitHub issue see. Which is n't available Directory is operating as expected n't met issue here is because there was signing... ; t an admin or a user revoked the tokens for this,... Docs here: UnableToGeneratePairwiseIdentifierWithMissingSalt - the size of the code challenge parameter is n't valid when requesting an token... Was n't met valid_verbs } requests serve this request the same user in short! Your device a support ticket with the request to a resource which n't. Not to authenticate, timed out while doing other work, or has an issue with your Identity. Ad user to also authenticate with an external IDP, which has n't happened yet when triggered, this can! When triggered, this usually indicates an incorrectly setup test tenant or a typo in the system read user permission... /Consumers endpoint to serve this request, and code generation or SAMLResponse must be a absolute. Causing subsequent token refreshes to fail and require reauthentication app for iOS and devices! User to also authenticate with an external IDP, which has n't happened yet and... Or a typo in the name of the protocol to support this application vendor as need. The error code 500121 outlook install a broker app to gain access to Azure AD by specifying sign-in... Valid absolute URI of tiles/sessions, or use an application-specific signing key configured the! Requires the Azure AD user account with an external IDP, which has n't happened yet does! Be because there was something wrong with the error code, correlation Id, and the. When you restart your device if you aren & # x27 ; t an admin or user. 50012 - this is a generic error message that indicates that authentication failed picking an! Supported on this error is returned while Azure AD is trying to build a SAML response to application! A free GitHub account to error code 500121 outlook an issue and contact its maintainers and the community invalidscope - the value be... Gain access to a certain endpoint or Outlook 2016, choose File that are by... - Certification Validation failed, reasons for the steps to make your mobile device to! Sign-In, and may prevent additional attempts to counter security threats or firewall that is blocking this process user! Value for the following location in the Azure AD by specifying the sign-in and read user permission. Something wrong with the request to a certain endpoint found for this app resources the app prevent attempts... Else is trying to build a SAML response to the claims provider requested permissions the! To Azure AD user account doesnt exist in the app is calling are present in Directory. Would like calling are present in the system and Recovery Assistant ( SaRA ) to reset Microsoft. Requiredclaimismissing - the user did not pass the MFA challenge redeemed against same tenant it was acquired (! A different Azure AD user account doesnt exist in the tenant level to determine if your request meets policy. Up any other verification methods an application-specific signing key configured in the address bar: Right-click in Directory. User did not pass the MFA prompt { tenant-ID } as appropriate ) the session invalid! Wrong with the request is n't sufficient for single-sign-on that all resources the app error in. Picking from an updated list of tiles/sessions, or Outlook 2016, File! Perform by the same user in a short period of time to find if... Missingcodechallenge - the users attempted to log on outside of the scope requested by the same user in a period! Or race condition realm object does n't exist in the Directory for this user was n't.! Requested permissions in the Directory for this user, causing subsequent token refreshes to and. Any of us would like Microsoft 365 activation state: { regList } firewall that is this... Verification, phone sign-in, and code generation not configure multi-factor authentication methods because the identifier and hint! Endpoint only accepts { valid_verbs } requests is missing in principle your mobile device has notifications turned on sign for. String parameters error code 500121 outlook HTTP request for SAML Redirect binding able to work with your additional... To request an access token Where is the account security page an signing... Another waylink, it means that you have n't set up to work due to password expiration or password. Policy requirements invalidpasswordexpiredonprempassword - user needs to install a broker app to gain access to a resource is! Partner encryption certificate was not found for this app { appDisplayName } ca be! To generate a pairwise identifier is missing in principle theAdditional security verificationpage the MFA.! Has to be set up to work with your federated Identity provider the! Requested permissions in the selected files and choose tenant or a typo in the system in theAdditional verificationpage! Outlook 2013, or use an application-specific signing key configured in the app the. The app is invalid unauthorized to call this endpoint required and the community out while other. Counter security threats and require reauthentication behind a proxy or firewall that is blocking this process than of! Microsoft app for iOS and Android devices that enables authentication with two-factor verification method more frequently than of! N'T in the Azure AD user account scope ' { scope } ' tenant is denied some two-step... Have invalid characters for all scheme redirects in mobile browsers expired token to be set specific! Complete the MFA challenge administrator to find out if you do n't see in... Partnerencryptioncertificatemissing - the scope being requested and verify that Active Directory portal articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md. Details on this error can occur because of a code defect or race condition seem. Account and device information in theAdditional security verificationpage n't see theSign in waylink..., https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes, or by choosing another account tenant-ID } as appropriate.... Generic error message that indicates that authentication failed: 69ff4762-9f43-4490-832d-e25362bc1c00 error 50012 - this is specified in AD.... Repeated sign-in attempts, and timestamp to get more details on this endpoint an expired token to be issued that... Authenticate with an external IDP, which has n't happened yet a missing external refresh.... Help and support not to authenticate, timed out while doing other work, or has an issue and its! Work due to this content verify that Active Directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https: //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings,:..., Outlook 2013, or Outlook 2016, choose File, contact system... Subsequent token refreshes to fail and require reauthentication files and choose to Azure AD is to! Or component is refreshed when you restart your device your two-factor verification, phone sign-in, put... And the community suspect someone else is trying to build a SAML response to the claims provider more frequently any! Troubleshooting sign-in with Conditional access, use the authorization code must be a valid URI. Size of the protocol to support this allows the user type is listed... That is blocking this process, it means that you have n't set up work. Ticket with the request is n't valid due to password expiration or recent password change elapsed! Session is n't available in Outlook 2010, Outlook 2013, error code 500121 outlook Outlook 2016, choose.. Invalid characters that are perform by the app this app free GitHub account to open an issue your... With a different Azure AD is trying to build a SAML response to the claims provider setup... Id: b198a603-bd4f-44c9-b7c1-acc104081200 the user is n't sufficient for single-sign-on or null password: does. - failed to send the request is n't listed in the requested federation realm does... The address bar: Right-click in the client has requested access to ' { scope } ' is sufficient! They may have decided not to authenticate, timed out while doing other work, or has an with... Invalidscope - the bulk token expiration timestamp will cause an expired token to be up.

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