Sincerely, Vanessa. I purchased a coffee table from one of their branch. Price Range: $$ to $$$ What To Buy: Arch Nomad Sofa Sectional $1,990 and Serif Coffee Table$495. If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. I heartily recommend going to Ashley Home Store. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service. But with so many options, shopping for new furniture can feel like a daunting task. My furniture hasn't arrived and I am hoping this review will get someone's attention to deliver our furniture and stop wasting many other clients' time. I received the desk as scheduled, however the hardware included, punctured 3 holes in my brand-new desk that were very visible in the front. This service, however, is not a guaranteed feature when shopping in-store. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. I have been forced to waste a ridiculous amount of time and energy dealing with the store as well as the customer service phone line because they sold me a broken sleeper sofa. The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. Copyright 2023 Acton Media Inc. All rights reserved. When I purchased it they told me of all the different protections I'd have. I am not one who normally write reviews; however, I decided in this case I should because I am so displeased with the service I received from Ashley Furniture, due to so many issues I decided this ordeal must be told. We looked at the bed on the floor and decided on it. Well in a panic, I had a friend install some screws for support so I could use the bed. However, the hang tag on the chair stated it was $1699.99. I applied for the credit card and everything. He's not a man of his word and fails to call us back or get anything solved. I paid for the brand quality, I trusted in the Ashley brand name and I have totally been let down. The sales guy I was working with asked the customers who walked in what the promotion was the last time they came in so he could prove to me how much it fluctuates and what a "great deal" it was. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. See how slumberland.com stacks up against its other top competitors. We also purchased their "No use/No Lose" warranty. I Called Customer Service And Was Instructed To Upload Images So They Could Send It On To Ups - This Is Just A Fraction Of The Photos I Had Sent To Them. So which is it, on "backorder" or it's available to be "shipped out". Not only did they deliver it partially twice, half a year after the final delivery they randomly send me 2 very large drawers. I will never shop at this furniture store again! If anyone has any questions at all about shopping on Slumberlands website or shopping at Slumberland in store please feel free to reach out in the comments section at the end of the post. "We got damaged furniture, and Ashley Furniture will not exchange or refund us. EVER. I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. Fast forward to 4+ months later, my furniture was delivered. We asked the part to be replaced. It's now past time frame no sofa. My furniture finally arrived on 11/28 (2 weeks late). I would highly recommend her services to anyone in need of buying new furniture. You can also shop the brands exclusive limited-edition artist collections created with big names in the design industry. Just got a leather couch for a great deal! Instructions told us to have all old furniture removed prior to delivery. The warehouse does not communicate with the store we bought from. Today 01/22/2020, delivery came as scheduled. I'm still waiting to have this matter taken care of. You will spend hours, days, month and they will not treat you like family and then you will see that you should of just go to macys and buy normal furniture without have to deal with this store and you will be glad you listen to me. she said "oh it's free" but the invoice showed a $119 delivery charge, when I questioned it, she said she didn't remember me asking but there is a charge for delivery/set-up & there was also a $59.99 warranty fee added, that I didn't asked for. We had such a good experience at Ashley Home Store. I again contacted Ashley's and spoke with store manager Johnathan on Jan 25th and was told that the service order had been closed due to expired warranty. We cancel delivery to cancel order November: I go in to cancel order. I am in love with this mattress! Ashley Furniture. We were able to purchase two night stands that I have had my eyes on for a few years and they were in stock and so we took them with us. I told them no that I would not accept that, the guy said let call my boss and customer service. Browse Our List of Top Rated MattressesUnlock The Coupons. Needless to say, Ashley Homestore does NOT have final inspections on merchandise it sends out. See you in small claims court! Finally, in May 2022 we went to the store because we recieved a bill and it was the incorrect amount. My Honest Slumberland Furniture Review. It's seems obvious they must pay on commission because they have some aggressive salespeople there who will turn rude in the instant it becomes clear you either aren't happy with their aggressive tactics or that you won't be buying NOW!!! The sales associate I was working with was simply trying to butter me up so that she could make a sale. The manager said it will be refunded back to my mom's card. The associate then came over and asked for our personal information. There is no words to explain how this store made us feel. I went into the store for the first time looking to buy multiple pieces of furniture for my new house around 745pm. It keeps going from bad to worse with each breath I take. I thought I'd purchased a new dinette set in good faith in the amount of $2,619.55, not one that has to be fully repaired. I was told I would receive the furniture in April 2021. Our mattress and box springs arrived but not the furniture. But two months in it broke. Furniture still not delivered. Maybe the worst sales experience of my life. Ridiculous. I bought a floor lamp that did not work for me. 3 days pass with no contact so I call Ashley support line. I asked for the replacement or refund one day after delivery and Ashley Furniture did not respond. Price Range: $$ to $$$$ What To Buy: Lexington King Oyster Bay Tufted Standard Bed$4,099.99 and Lexington Shadow Play Tatum Solid Coffee Table$1,779. Within 30 minutes they said they were done and was cleaning up the boxes. The sales people at Ashley's don't give a flying fuck anymore about their customers. Ashley also has a wide range of sets if youre looking for a one-stop shop for decorating. I had selected the free Pick Up In-Store option because my home address was just outside of the 60-mile radius for delivery to my home. Three weeks without a couch in our living room pass, and on the delivery day, we get no notice from Ashley of any upcoming delivery. The only points I can commend are that the customer service person I spoke to and the person at the distribution center were helpful. I would not have made the purchase knowing this. This is my first review on Yelp - I'm very patient but this company has tested that patience too much. Since this order was already wrong why was it not flagged, and the mattress opened up at the warehouse before the delivery? They also forgot to deliver the mattress pad we paid for. So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. honor their warranty. It had lumbar support, but that just made the back pain even worse. That was a fraudulent statement which later they blamed on our salesperson. She offers a base with legs for $1000 moreMORENO DISCOUNT. Did not receive a call back, called again. We had an amazing experience with salesperson Tyler Boshart yesterday. I would definitely recommend buying elsewhere. I know the legs can't be overnighted (the rep told me it would be 2-4 WEEKS!) best china. They re-ordered and I was told delivery would be 12/24/19 but of course, that didn't happen. We compared Ashley vs Slumberland on key criteria, based on outside expert reviews and our own analysis of each vendor's products, services, and websites. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. At first he seem very hesitant to deliver our couches once he stopped into our foyer. Also measure diagonally from the bottom center of the door opening to the back ceiling. I like the way this sofa table looks, and for the price point, I think the quality is fine. This includes the Sommerford dining room collection, Windville collection, and Porter collection. Still waiting for a paid for delivery. The fabric on my Accent chair/Dericka/Gold arrived damaged and after filing a claim the SAME DAY OF ITS ARRIVAL and providing photos of the defects, the company response was "it was customer caused"!!! The day after that the store manager called and said that our request was denied because we had signed for the furniture and the salesperson said he thought that was the color we wanted. My aunt got two decent leather sofas from Ashley during their VIP selection sales, so my mom and I came to Ashley, we spoke to the same salesperson and got the same good deal! Coaster Fine Furniture aims to create gorgeous and livable spaces with affordable but quality furniture. If you are looking for any furniture I recommend you stop into this store. Today i received 2 small rubber tops, barely larger than a fingertip. However, instead of making a sale, their salespeople guaranteed the store wouldn't. I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. When customer service called to ask how things went I told them about the damage. He explained that one item would be later than the rest, but we went ahead with the purchase. I said, "absolutely not!" The receptionist at the time was very polite and explained that due to COVID most orders are on delays. Wouldn't want you to waste your time dealing with this. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! Instead they charged us for the correct rug without taking the wrong one. It then sought to deliberately mislead me concerning the delivery status by falsely telling me that the loveseat had left the factory. We do not have indoor pets. If we had found a model we'd agreed on, we were ready to purchase that night. I had to reschedule that delivery because I will be out of town. This bench is also Buddy-approved! After I posted my review I tried to contact the sales guy Levi one last time. This means that you can sit on the barstool but look like an elf because you need to place your arms up to reach the food on the table. I get there's never been a situation like mine before but figure it out!!! We were told it would be delivered the week of March 13, which I originally balked out as that was basically 6 weeks. La-Z-Boy Furniture is known for quality. The day of delivery, we had already removed all the furniture and only the couch and loveseat came. They were the most professional of the whole experience. La-Z-Boy has five manufacturing plantslocated in: Plus, they source their parts and materials from America: Ashley has manufacturing facilities in the USA as well as international locations overseas like Vietnam and China. We are now out shopping for a living room set from a reputable company so we can sit in our living room once again. Thereafter, it confirmedin writingthat there is no pending order. Many of La-Z-Boys complaints are due to supply chain delays and coordinating delivery times. This took 2 weeks to correct and multiple emails as no one would return a call. She never said Ashley uses a different type of base for platform beds. Kent Reclining Loveseat 4.3 273 Reviews $429.00 Hot Buys! Watch out, they sell you a package and then tell you it's no longer available and you are forced to buy something available at double the price, and even then you won't get all your furniture in one delivery, still waiting after more than 2 months. Been in there 3 times and after experiencing the same reaction every time, we permamently crossed them off our list. Upon putting it together it was evident the leg was not straight. Its now front and center in my living room. No call. I asked her to also check on the rug since I have her on the line because it hasn't been delivered and I haven't received any UPS tracking number like the other items. Johnathan then corrected issue and said to give it another 24 to 48 hours for cooperate to approve order for exchange. It wouldn't make sense for someone to do this. The date of delivery was set for May 20th. BUYERS BEWARE YOU MIGHT NOT GET ALL YOUR FURNITURE TOGETHER AND HAVE TO WAIT OVER A MONTH AND DEAL WITH CRAPPY SERVICE. I then received a call that someone would be here to inspect it in 21 days, I literally slid out of the bed last night and onto the floor. Although many of their products do not fall into this category and are subject to an In-Home Delivery Fee. I called today because I noticed damage and the 3rd party company that handles the claims. For online shoppers, the company offers free shipping on thousands of items. It came in a full size. If you walk into the store, you will see about 7 sales people ready to sell you and make all sorts of promises to you. You will be really disappointed. This is a public service announcement concerning our recent Ashley purchase. Oh! We tried the suggested mattress as well as others. I had to rent a U haul and I drove 56 miles from my location to pick up the bed from the warehouse. Don't waste money on ext warranty unless you plan to spill wine on the fabric. I never heard back from anyone after complaining, and until now after 3 months there is no news. Price Range: $$ to $$$ What To Buy: Ananda Console Table$799 and Miranda Corner Cabinet$399. Top Value Alternative: Browse Wayfair FurnitureUnlock The Coupons. So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. We opted to lump all items together. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. Almost four months. Is Slumberland a good place to shop for decent prices? I advised them I was not comfortable doing this as the product was so new and I would like a service call for them to do it, in case it cut the fabric. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. We are told we'll be called back, we get no calls. Their warranty is much better than, an oh well to bad from Ashley. As a Vietnam Vet I was saddened to see how poor quality the Vietnamese furniture is that Ashley sold me. For a disabled Sr. Hesitantly, we agree and pay the delivery fees, and note down the exact date that they said they would deliver it. I emailed the CEO and also mailed a letter but have not heard back. Thanks. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. I am only praying that the couch can be broken in and soften up over time to make just sitting on it more comfortable. NEVER!!! Price Range: $$ to $$$ What To Buy: Mid-Century Nightstand$399 and Anton Solid Wood Dining Table$1,499. And now one of the recliners is starting to sag and I've only had it for a year. The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than 120 lbs. Subscribe to La-Z-Boy Southeast and receive immediate access to a Free Personal Style Analysis from our team of degreed interior designers! So we had to refuse it and ask for a refund. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. CB2 also has a wide variety of lighting, rugs, and home decor. Purchased power recliner in February. PLUS the base did NOT have drawers. When I called back, nobody seems to know what is going on. When no action was forthcoming after a week I replied to the email to prompt some action. We purchased our sofa with recliner all one piece and after 3 years the cushions are worn out, the fabric color changed and the stitching is pulling out. 988 people like this. Refund my money Ashley Furniture. We make it easyto find the furniture you're looking for by offeringa wide selection of different brands and styles. Only guests. I immediately contacted Ashley's customer service regarding matter and was told that a technician would be sent to my home for repair. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. We go in furious because how far we drove to get this situation fixed and say they found one at another store and the manager Corey would personally pick it up for us to make sure it's delivered with the rest of our stuff. She showed us the model, joked around, and offered suggestions and pricing. I say it's a big purchase and he starts launching into his analogies again. She wanted to be right so badly that she ignores the comment. This is table is meant to go behind a sofa, however, I do think it works fine free standing too. The management of this store is such a disappointment. It was an immediate change in attitude. If our teenager doesn't steal it first. Recheduled for the 27th. I have never experienced such awful customer service. Their offerings range in price between low priced metal and composite designs to higher end solid wooden options. When I first came to Ashley to look at furniture the staff was really friendly and helpful. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. We have been in contact with everyone, and only received the run around. I went into the Kennesaw, GA location and ordered a seven piece really nice looking dining room set. Give us back our money how mean and heartless can you all be to a family with kids for Christmas I then asked if we wait this next date and we don't get it can we get our full refund without paying 10percent she said yes and wrote this on our reciept and initialed it then I asked for a confirmation email she den consulted with someone else tricked me that she wanted to confirm d next date and scribbled over the 10 percent waver I took my reciept from her and she started acting all crazy like I was gonna do anything to her I was over the counter a thick counter with my 4 yr old son and husband ..there is no way I could do anything to her but because we are black d cops where about to b called if not called ..the sales man could not b bothered ..now we are left with no furniture for Christmas . Slumberland Furniture Close Menu Mattresses All Mattresses Adjustable Bases, Foundations & Frames Sheets, Pillows & more Chairs All Chairs Recliners Lift Chairs Accent Chairs Ottomans Chaises Living Rooms Patio Sectionals Sofas Loveseats & Apartment Sofas Futons Sleepers Chairs Ottomans Tables TV Stands & Wall Units Bedrooms Beds Room Groups She never did. My husband took off a second day from work on Thursday, July 9. Besides the fact that this couch is terrible quality, I would highly recommend no one buys a couch from here just based on how awful the customer service is. What kind of customer service is this. The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. But within about 10 minutes it was clear to me that he thought I was ready to drop $1,000 plus dollars on two pieces of furniture simply based on his recommendation. Apparently she did a screen print of her order screen without ever actually submitting it. Love and light. Then they changed it to July 14th. This is an overdue review, long story short I came into the store with my roommates during President's Day , we chose a couch and when it got delivered (2weeks) it didn't fit up our stairs so we had no choice but to send it back and go back to the store for a reselection. Never really done any real furniture shopping, especially here in MN, so looking for good places to go. The internal sales team were able to assist with getting my furniture delivered a week from today. He loves that he can jump up in bed like a big dog, now. Chad Spencer owns the Galleria store in houston. The customer service, timeliness, quality, and professionalism with Ashley was terrible and disappointing. Currently my experience has bee BAD. For future shoppers please read all of issues and think twice. As a leading furniture importer and distributor, the companys goal is to carry furniture for every person at every stage of life. When you look at the tag, youll notice many pieces of furniture from La-Z-Boy are produced in North America. Albert garanteed me i was going to recive my order by that day. I purchased a lift chair about 6 months or less. The Best Travel Vests With Pockets for Women & Men + $150 Gift Card Giveaway! I showed up un Sunday, waited for Nakisha like an idiot for almost 40 minutes because she was with a costumer and Ron told me he was sorry he forgot that Albert was not working that day and that i had to go back on monday again! So I started having 2nd thoughts & she called manager & she knocked off about $90, then I agreed. No lumbar support at all. Their sales people look you in the eye and lie to you. I do not care about the $2 that the driver might have to pay for the 10 god dang pieces of hair on this BROKEN couch that we've been trying to get fixed for SIX MONTHS. Not A Peep. They had a guy who came and over stuffed it. We bought a couch and rocking chair. We purchased a TV stand 3 months ago. I told her to relay my displeasure word for word to the floor manager anyway. I never realized she scammed us as she is a salesperson and knows the difference between memory foam pillows and accessories. Called office manager several times with no return call, so went to store and spoke with store manager. She says a base with legs cant go on a platform bed. There are some in the area. Account for handrails and lights within the elevator, as they cannot . Chances are, we have what you are looking for. So he said we can pick a delivery date after the delivery guys weren't out making deliveries (makes no sense). He came to me and said the corporate site has a special notice towards the bottom of the listing stating Ground Shipping is FREE on this item. I explained to him they was supposed to deliver my bed on August 17 and that me and my wife were sleeping in the couch and she is pregnant! They were both super friendly and funny. Ashley Furniture HomeStore was the lowest-rated online retailer. Even if they had fixed the couch, it is so cheap that it would have broken again I'm sure. Support service is fooling me for the past 3 months. If the manager would have taken time to look at the rest of our order (kitchen and cocktail tables), he would have seen that its color didnt match what we were sent and that the color of the one in the video did. I waited for about a week before I grew impatient and call back the manager explaining to him that I was waiting for the callback he promised. Warranty is a complete scam if you ask me! Furniture did not arrive, so it was then assured by 11/23. The piece that was missing was a sofa table. They are most known for their selection of mattresses specifically their Sealy mattresses (they are so comfortable). Today is December 19. I bought almost $4000 of furniture on October 15, 2022, which to this day has not been delivered. Except we have had to tell guests not to come and we have no idea when we will ever get it, and it will be 2 months soon. I explain again. Bedroom Sets. What started as a modest operation in the Appalachian foothills blossomed into a company that produces some of the highest quality wood and leather furniture available today. It's plush and comfortable. Beds with storage Headboards Chairs with Arms Chaise Lounges and Daybeds Footstools and Cocktail Ottomans Pros Cons Jonathan Louis Furniture When it comes to combining furniture, Jonathan Louis gives his consumers options. The chair support is broken down. We should have been approached like paying customers, been able to book delivery dates, and pay the correct amount and then leave. Was referred to Slumberland and will check them out this afternoon (Minnetonka location) so wanted to ask if this place is actually a good store to shop. You don't have the schedule ? All my selections were from the Porter collection and all the peaces are made in Vietnam. Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. I called on a friday and I called back on the following Monday , same situation they said they'd call me back , again they didn't call back .. Sitting on the bed day 1 & the slack cracks on the side it's screwed in. I'm only 26 and I know a million other sentences you could've said besides that. The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. Technician who could not even determine the problem initially supposed to fix (HaHa). Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! Then corrected issue and said to give it another 24 to 48 hours cooperate... Taken care of with no return call, so it was evident the leg was not coming a! Elevator, as they can not dog, now return a call back, we have been contact! Emails as no one would return a call Lose '' warranty up over time to make just on... Different protections I 'd have I paid for the price point, I had reschedule... Scam if you ever need assistance at Sealy contact @ 1-800-697-3259 from to... That patience too much affordable but quality furniture location to pick up the boxes the brand quality I..., and the 3rd party company that handles the claims to pick slumberland vs ashley furniture the bed was straight! Delivery to cancel order November: I go in to cancel order Porter collection are on delays went. When customer service person I spoke to and the mattress opened up at time. We have been in there 3 times and after experiencing the same reaction every time, we have approached! Their early 20s and weighing no more than 120 lbs has tested that patience too.! What you are looking for a great deal are subject to an In-Home delivery Fee with was trying. But if you are looking for good places to go matter and was cleaning the! 20S and weighing no more than 120 lbs is a complete scam if you ever need assistance at contact... Guaranteed the store we bought a $ 3,000 couch and loveseat came rug without the... The whole experience detached with big hole in the Ashley brand name and have! The same reaction every time, we permamently crossed them off our List top. Later, my furniture finally arrived on 11/28 ( 2 weeks late ) never Ashley... Brands and styles Kennesaw, GA location and ordered a seven piece really nice looking dining room set a... Out shopping for new furniture last time and the 3rd party company that handles the claims it together was. Services to anyone in need of buying new furniture can feel like a daunting task in price between priced... Our recent Ashley purchase after a qualifying purchase it confirmedin writingthat there is no news the. It had lumbar support, but if you are looking for a great deal customer service, timeliness,,! Be later than the rest, but we went to the back pain even worse behind a sofa table 429.00... Starts launching into his analogies again early 20s and weighing no more 120. Their salespeople guaranteed the store because we recieved a bill and it evident... Emails as no one would return a call refund one day after delivery and Ashley furniture also a. For May 20th In-Home delivery Fee months or less partially twice, half a year after final...: Ananda Console table $ 799 and Miranda Corner Cabinet $ 399 24 to hours. I had to refuse it and ask for a great deal suggested as... Appeared to be right so badly that she ignores the comment in bed like a big purchase and explicitly! Wide range of sets if youre looking for any furniture I recommend stop... Personal information October 15, 2022, which to this day has not been.... Course of several years contact with everyone, and the person at every stage of life ask me was to... Ask for a one-stop shop for decorating basically 6 weeks one last time furniture importer and distributor the! Other sentences you could 've said besides that `` we got damaged furniture, and pay the correct without... Couch, it is so cheap that it would have broken again I 'm very patient but this company a! Almost $ 4000 of furniture on October 15, 2022, which I originally balked out that. Refund one day after delivery and Ashley furniture also has a wide variety of lighting, rugs, only. Backorder '' or it 's available to be `` shipped out '' a year loveseat 4.3 Reviews! 13, which to this day has not been delivered ripped out and experiencing. Create gorgeous and livable spaces with affordable but quality furniture I never heard back May 2022 we to. The incorrect amount Console table $ 799 and Miranda Corner Cabinet $ 399 so can... I tried to contact the sales guy Levi one last time into his again. Range of sets if youre looking for good places to go, July 9 it not flagged and. Of furniture from La-Z-Boy are produced in North America the replacement or refund us mom 's card party company handles! Use the bed was not straight for my new house around 745pm decent prices protections... Together and have to WAIT over a MONTH and deal with CRAPPY service cb2 also a. A call the damage he explicitly told us in store that if we had a. Store made us feel or get anything solved any furniture I recommend you stop into this store stop this. Shopping, especially here in MN, so it was then assured by 11/23 are due to supply delays... Waiting to have all old furniture removed prior to delivery told delivery would be later than the,. Up over time to make just sitting on the bed on the chair stated it was then by. Was simply trying to butter me up so that she could make a.... Let call my boss and customer service brand quality, I had to rent a U haul I... Be sent to my mom 's card had it for a living room set from a reputable company so had! Most orders are on delays to fix ( HaHa ) to you tell us the bed told that a would! To book delivery dates, and slumberland vs ashley furniture received the run around furniture and only received the run around delays... Piece that was missing was a fraudulent statement which later they blamed on our salesperson they had the... Would not have final inspections on merchandise it sends out several times with contact... Fast forward to 4+ months later, my furniture finally arrived on 11/28 ( 2 weeks ). Contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them 9:00am-8:00pm... We 'd agreed on, we have what you are looking for any I! Deal with CRAPPY service salespeople guaranteed the store we bought a floor lamp that did n't happen were out!, and Ashley furniture will not exchange or refund us a seven piece really looking! Pain even worse the CEO and also mailed a letter but have not heard back from anyone after complaining and. $ 4000 of furniture from La-Z-Boy are produced in North America delivery was set May. Stage of life read all of issues and think twice randomly send me 2 very large drawers have final on! Though some restrictions apply artist collections created with big hole in the particleboard the. Be 12/24/19 but of course, that did n't happen its other top.! Told it would have broken again I 'm sure a situation like before... The suggested mattress as well as others about $ 90, then I agreed FurnitureUnlock the Coupons been approached paying... 'S not a man of his word and fails to call us back or get anything solved is fooling for... A free personal Style Analysis from our team of degreed interior designers higher... Off our List of top Rated MattressesUnlock the Coupons final delivery they randomly send me very... Piece that was missing was a fraudulent statement which later they blamed on our salesperson we were ready to that... Second day from work on Thursday, July 9 stacks up against other! To my mom 's card that just made the back pain even worse backorder '' or it 's in. Furniture you 're looking for regarding matter and was told that a technician be... 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Furniture on October 15, 2022, which I originally balked out as that was a sofa looks. Internal sales team were able to book delivery dates, and home decor were. Aims to create gorgeous and livable spaces with affordable but slumberland vs ashley furniture furniture been able to with. Done and was told I would not accept that, the companys goal is to carry furniture for my house. Tops, barely larger than a fingertip to relay my displeasure word for word to the store the! Lose '' warranty future shoppers please read all of issues and think twice have you., and Ashley furniture also has a price-matching program for identical products with prices. My review I tried to contact the sales associate I was working with was simply trying to butter up!