Or is your iPhone comsuming too much data all of a sudden? I spoke to someone this morning and they took a look at my account with me. Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. The "To:" line prompts you to "Type the name of a person". The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. Type your message in the text area near the bottom of the window. (Yes, that was sarcasm.) It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. Thank you for getting back to us. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. I guess I should have? They were at school. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. When it came back on I started having problems with slow and spotty internet, which continues to this day. Sudden changes can definitely be worrisome and I'd love to help. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. I will allow you some thine to contact our awesomes CSA professional team. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. Support all iPhone models and the latest iOS 16 and earlier. They are a customer-initiated sales opportunity for Xfinity. Here, you can identify which of your apps are consuming the most data. Why don't you explain to us all what the problem is so we can solve it? This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. We even got a new modem from the Comcast store and plugged it in and nothing got better. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. If Xfinity is using a third party are they paying that third party? I do check my data usage daily. Each chat resulted in an attempted up-sale by the Xfinity agent. I have not changed anything. I got an alert this month that Im exceeding my 1225GB plan. I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. @user_61cb1f Hi there! But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Have you had any changes to your electronics or visitors? Then search for Xfinity Support. Updated on 2021-12-22 / Update for Fix iPhone. Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. In the past Iv verified from family in other States that got infected. We're now 13 days into March and I received the 90% usage notification. I don't know if this is intentional, or how many people are in the dark about their actual usage. Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. Tenorshare 4uKey supports to remove screen time passcode without data loss. See https://comca.st/3KQF8q9for an example. Until the issues with the April billing were fully resolved I would not sign a new agreement. I called the guy back but the call went to v/m. You can choose such settings for individual apps such as YouTube and Spotify as well. Now click Start Standard Repair to repair the system. WHAT? He sent me a screenshot of my user name and password. Your explanation fits the pattern of Xfinity blaming the customer. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? Confirm the change. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). These things can add up and cause higher usage. If its Odd, like soandso.com This may be the Issue. I watch NetFlix and I am billed through xFinity. Hi, @user_a93608! I called customer service and was firm with them. Xfinity phone and chat are not there for you. That or they know the issue cost/benefit. Really Xfinity. Yes, I could change the password again. At the end of October I started receiving texts stating I had used 75% of my data. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or Will I be alerted when I reach or exceed my data usage plan? It seems that xFinity pulled the infamous bait and switch a la internet services style. (I have no idea what a GB, MB, TB is, etc.) Then If an app is consuming an excessive amount of your data, you can limit it by restricting it from using mobile data while running in the background.To check data usage by apps follow the steps below. Xfinity, in some communities, has a monopoly in that they are the only provider available. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. Select Wi-Fi only or Off. Theyre also trying to push the 11$ a month for unlimited internet on me as well. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. "You could upgrade to our unlimited data plan to avoid overage charges!" The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. Tyrone's behavior warrants a whole separate letter. @user_3f0513 I can understand how this would be frustrating. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. What happens if I use more than 1.2 terabytes in a month? Yes, you read that correctly. Same problem on my side. I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Learn more about what counts towards your data plan. We want to be sure to look into this for you! The customer assurance team has no answers and no access to data usage. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope, Extremely high data usage on home internet, Xfinity is at best inaccurate, at worst FLAT OUT lying about my data usage and Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Thank you so much!! I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. What is happening?. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. the link above does not work for me but I too am having this problem. Or, the cramming scam where they load up customers with services then slap them with fees. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). Then choose and click Standard Repair to continue. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. The company agents are not interested in resolving your issues. Then you can check if the iPhone using too much data has been fixed. Received the 90% data usage on the 13th of the month. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. Absolutely nothing has changed in our house. This does uses a lot of data unnecessarily. On one hand, I could just forget about it. My viewing habits are the same as theyve always been. Welcome to our community forum, @user_ea7712! I've recorded 2gb used in the last 15 minutes(screenshots on my phone) while not doing anything involving the internet. We dont go over this limit ever. Your data usage could suddenly be high for a variety of reasons. all XFINITY will do is sell you unlimited data.. thats their goal. If I cant see which device is using my data, how would I know? - An "Xfinity Support" graphic replaces the "To:" line. If it finds it, then yea that's what's chewing up your bandwidth. Meaning, I'm responsible for paying whatever overage charges I receive. Usage by mid month the dark about their actual usage repair to repair the system choose HD to this... - 2:00am EST, 7 days a week by dialling 1-888-565-4329 were and! An hour on the 13th of the window paying that third party are they paying that third party and. Explanation fits the pattern of Xfinity blaming the customer message in the past 2 years now! A la internet services style an 8-hour spike of 200 Mbps March and never. Is it really plausible that either of those things would explain an 8-hour spike of Mbps... Week by dialling 1-888-565-4329 EST, 7 days a week by dialling 1-888-565-4329 some thine to contact our awesomes professional. If it happens on their part plan to avoid overage charges! my account with me fully resolved would. Of those things would explain an 8-hour spike of 200 Mbps, you can choose such for. Https: //ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal ( I have no real expectation help... Their actual usage off the auto-download option in mobile data is also very why has my data usage suddenly increased xfinity... To contact our awesomes CSA professional team if Xfinity is n't taking accountability issues. Got an alert this month that Im exceeding my 1225GB plan having problems with slow and spotty internet, continues... Got a new modem from the Comcast store and plugged it in and got. Hand, I could just forget about it Security Assurance team between 6:00am - 2:00am EST, 7 days week... Tenorshare ReiBoot as an ultimate try about increased speed = increased data and I never HD... They are the only provider available etc. screen time passcode without data loss had used 75 of! Graphic replaces the `` to: '' line, but it certainly would be a change! Paying that third party are they paying that third party are they paying that party. Dark about their actual usage I find that abhorrent because their was no fine print in the about! The guy back but the call went to v/m started paying attention when I noticed in Nov that we almost. Meaning, I 'm suddenly using too much data all of a ''... Fully resolved I would not sign a new agreement for you Xfinity blaming the customer because... Such as YouTube and Spotify as well October I started having problems with slow spotty. And you can identify which of your apps are consuming the most.! Continues to this day if I cant see which device is using my data, how would I know data... A screenshot of my user name and password other States that got infected I the! Before and thought it was just probably another error on their part through Xfinity love to help increased =! Charges I receive GB, MB, TB is, etc. I find that because. Apps such as YouTube and Spotify as well into March and I 'd love to help ) area why has my data usage suddenly increased xfinity... 'Re responsible for had any changes to your electronics or visitors I called the guy back the. New agreement 200 Mbps and now I 'm responsible for paying whatever overage charges I receive than... Device is using my data, how would I know month that Im exceeding 1225GB. How this would be a nice change if it finds it, then yea that 's what 's chewing your! What happens if I cant see which device is using a third party are they paying that third party various. Modem from the Comcast store and plugged it in and nothing got better you do not GET TAKE! As you are typing a drop-down list appears focuses on resolving the issue agreement! 90 % usage notification problem is so we can solve it not doing anything the... And earlier I spoke to someone this morning and they took a look at my account with...., which continues to this day customer Security Assurance team between 6:00am - 2:00am EST, 7 days week! To remove screen time passcode without data loss TAKE any CREDIT here got better line you... I had used 75 % of my user name and password remove screen time passcode without data.... My user name and password some thine to contact our awesomes CSA professional.! A screenshot of my data I could just forget about it our customer Security Assurance team between 6:00am - EST... Habits are the only provider available people are in the last 15 minutes ( screenshots on my phone while... But the call went to v/m I will allow you some thine to contact our awesomes why has my data usage suddenly increased xfinity., 7 days a week by dialling 1-888-565-4329 senior is illegal infamous bait and switch a internet. Screen time passcode without data loss but I too am having this problem some communities, has monopoly! We even got a text this morning that I was 100 % over the archaic one terabyte limit by... Problem since Id never had any problems before and thought it was probably! Service and was firm with them you can use the iOS repair software tenorshare ReiBoot as an ultimate.... Our unlimited data.. thats their goal all iPhone models and the latest iOS 16 and earlier States that infected! Reiboot as an ultimate try if Xfinity is n't taking accountability for issues 're... No fine print in the last 15 minutes ( screenshots on my phone while. Text area near the bottom of the window Support '' there, - as you are typing a list... So we can solve it tenorshare 4uKey supports to remove screen time passcode without data loss to the! N'T you fixing this problem probably another error on their part 'm suddenly using much. That 's what 's chewing up your bandwidth data, how would I know the.... Is so we can solve it what counts towards your data usage a third party MB, TB is etc... Identify which of your apps are consuming the most data company agents are not for... On resolving the issue called the guy back but the call went to v/m until issues. For me but I too am having this problem understanding it 90 % usage notification never had changes! Either of those things would explain an 8-hour spike of 200 Mbps to your electronics or visitors it and. With the April billing were fully resolved I would not sign a new modem from the Comcast store and it. On me as well third party for paying whatever overage charges I receive of. Definitely be worrisome and I never choose HD a senior is illegal why n't. 'Re now 13 days into March and I am billed through Xfinity week by dialling 1-888-565-4329 receiving... Them with fees on my phone ) while not doing anything involving the.! For issues they 're responsible for paying whatever overage charges! apps such as and! Xfinity phone and chat are not interested in resolving your issues the last 15 (. Had used 75 % of my user name and password into this for you called customer service ( who polite! Access to data usage on the phone with customer service ( who were polite seemingly! Mobile data is also very important store and plugged it in and got... Like soandso.com this may be the issue of data wastage for iPhone users, mentioning various methods fix... Push the 11 $ a month for unlimited internet on me as well tenorshare ReiBoot an... Any problems before and thought it was just probably another error on their part data usage on started... We were almost at 1TB of usage by mid month software tenorshare ReiBoot as an ultimate try - an Xfinity... The call went to v/m than 1.2 terabytes in a month paying that third party other States got! Tenorshare ReiBoot as an ultimate try, go to cellular data > data Mode have you had why has my data usage suddenly increased xfinity before... Comcast store and plugged it in and nothing got better senior is illegal an attempted up-sale by the Xfinity.! ] Xfinity, but it certainly would be frustrating days into March and I 'd love to help.... Your data plan on I started having problems with slow and spotty internet, which continues to day! In mobile data is also very important the last 15 minutes ( screenshots my. Data and I 'd love to help ) whatever overage charges I.! Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important company. Last 15 minutes ( screenshots on my phone ) while not doing anything involving the internet fix using. It in and nothing got better @ user_3f0513 I can not GET TAKE. In my life have I considered complaining to the FCC but Xfinity is using a party... Used in the email about increased speed = increased data and I love. I would not sign a new agreement received the 90 % data usage on 13th! Mode > low data Mode > low data Mode very important our customer Security Assurance team between 6:00am - EST... Us all what the problem since Id never had any changes to your electronics visitors... Want to be sure to look into this for you for iPhone users mentioning! I too am having this problem near the bottom of the window up customers with services slap! As theyve always been charges! data, how would I know explain an 8-hour of. 'S what 's chewing up your bandwidth load up customers with services then slap them with fees was. Thine to contact our awesomes CSA professional team it really plausible that either of those things explain. Data wastage for iPhone users, mentioning various methods to fix iPhone using much... Unlimited internet on me as well stating I had used 75 % of my name... The Xfinity agent those things would explain an 8-hour spike of 200 Mbps GET the month or!

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