(window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); First, make sure the water supply tap is fully open. How to unlock the control panel. Keep the phone in place until the tone transmission has finished. If the supply hose filter is clogged, it can decrease the water flow. Keep your washing machine running smoothly and maintain performance by cleaning the tub once a month or more often if needed. How to fix it: To solve this issue, you will need to replace the failed lid lock. Close the lid, select and start to tub clean cycle and then close the drawer. Press the POWER to turn on the washer. Add one or two similar items or other smaller articles of clothes to help balance the load. In the TEST MODE-the sensor(s) that monitors an imbalanced condition will be **disabled**. This mode is often referred to as the test, quality control, or even servicing mode. Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. Pour into the empty tub. To prevent future occurrence of the dE error: The drum can be fully loaded, but make sure that it is not tightly packed; this can force the door out of alignment. The most likely reason is that the door lock (on front-loading models) or the lid lock (on top-loading models) have failed and need to be replaced. Proper care of your appliance can extend its longevity. Look inside the washer to check the bottom. If not removed, the plastic film may roll up and hinder the door from closing. Why Kenmore Oven Handle Falls Off. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick\u0026hosted_button_id=7SPUKLC8XPDSC\u0026source=url Do not use steel wool or abrasive cleaners. Please visit our Request a Repair Page. If your unit is displaying an "OE" error code, it means the water cannot drain. This might be caused when: If you cannot unplug the washer, power the washer OFF, and trip the circuit breaker. This step is necessary to reconnect the new lid lock wire connectors to the main control board. If this is the case, clean the drain filter. The unit will require a repair service. In both cases, DR will display to identify the action of the unit. Else, youll use different troubleshooting. Some possible causes of the OE error code are: Drain hose is clogged, kinked, or pinched. An electronic display shows the description "error" and a code. Check the inside of the washer for any unwanted items before loading your laundry. Please visit our Request a Repair Page. )3:44 Error Codes4:09 The leak! Please visit our Request a Repair Page. Large single items such as sheets, blankets, or comforters can cause the UE or Ub error due to uneven spread across the surface of the drum. On small loads, even distribution does not happen as easy as on normal loads. Detergent and fabric softener may build up in the dispenser drawer. Open the drawer and redistribute the articles. Step by step of the various self test to help you diagnose what is wrong with your LG correctly. So, after a long time of repeated use, the door lock will likely fail. The machine will not begin any wash program until the lid is secure. Enter the test mode by simultaneously pressing a simple key combination: "Spin", "Options" plus a network key. In order to get the best possible experience from our website, please follow below instructions. Why Is Freezer Leaking Water From the Bottom? Verify that the faucets are fully open at the source: Make sure there is appropriate water pressure and that the faucets are fully opened. Turn on the washer and select the Spin cycle. If you receive a dE error message, this may mean that the washer lid is not closed properly. To lock the control panel, first turn the power on. Dry the tub interior with a soft cloth, and close the lid. The machine will turn off upon completion, marking the end of the Diagnostic Mode. First, check whether the load is too small. Select your washer from the options below to see error codes for your machine. To clean the drawer opening, use a small, non-metal brush to clean the recess. The Sidekick pedestal washer cannot be used by itself or under any other washer and should never be installed under a dryer. Kenmore Oven Heating Element Is Not Working? Recommended solution: Do not add more than the manufacturer's recommended amount of detergent. The control panel will unlock and a chime will sound. I am Appliance Repair Technician and this website was created with a purpose to help my visitors to find proper information about appliance and home repairs. Open and re-close the drawer as an attempt to clear the code. And that is how to clean the tub of your washing machine. When initiating the TEST MODE on any LG front load washerthe tub must be *empty* for the SPIN TEST. Watch this video to learn about LG Top Load Washer - Understanding Error Codes. In order to drain out any trapped water, power the washer back on, and press the spin speed button until no spin is selected, and press the START/PAUSE button. The dE1 error code indicates that the washer's door is open and not locked. Open the app and toggle to the next screen using the right arrow key. After the cycle ends, open the lid and allow the tub interior to dry completely. The control lock prevents children from altering the current cycle or accidentally starting the washer. Designed with you in mind, LG products offer innovative solutions to make life good. Unfortunately, this component cannot be repaired, which is why a total replacement is necessary. Clean the inserts and drawer with warm water. The diagnosis not only gives problem results but contains lots of helpful information to help you tackle the problem. Check all pockets, to make sure that they are empty. Classic Washers . Check the water inlet and drain hoses. If you see a "UE" error code at the end of the cycle, it means the clothes are too wet. For your convenience, please visit our Request a Repair page. If you notice any problem with your LG washer and cant detect where the problem lies, the Smart Diagnosis feature can be your go-to troubleshooting guide. Enter the fault code display Push "control/on" or "Start". Video of the Day Step 2 Press the "Power" button to turn the appliance on and spin the cycle selection dial to "Rinse/ Drain & Spin." Step 3 Tap the "Spin Speed" button until "No Spin" is selected. When the washing machine detects too many suds, it will display this error code, and adds a sud reducing cycle. Plug the washer back in and attempt to run a cycle. Remove the drawer by pulling it straight out until it stops. Front Load Washer Top Load Washer Pedestal Dryer Washer Combo LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. For more information, visit our Detergent and Additives Usage article. If this is the case, clean and straighten the drain hose. If the washer does not fill properly, an error message will appear on the display. When the drying cycle is complete the "CD" message displays. If the tE error code persists, close the water taps and unplug the washer. If your washing machine is displaying an "Ed" or "OP" error code, the issue is related to the easy dispense. After the tone transmission, check the diagnosis result through the next screen. The reminder message reappears for a few wash cycles, then disappears until the next scheduled tub clean cycle. If the dHE error code persists, close the water tap; and unplug the washer. The cool down cycle will continue either until the customer presses any of the buttons to remove the clothes or until 4 hours have passed. Then, connect the replacement door lock to the harness you removed earlier. 43K views 2 years ago LG WT7300CW - How To Run TEST Cycle & Smart Diagnosis This is a demonstration of the LG WT7300CW Test Cycle and Smart Diagnosis. If the cycle already started before buttons stopped responding, you may be pressing some options that cannot be added, or the child lock option is on. If the keys are unresponsive and child lock is not engaged, a repair service may be required to resolve the issue. Please visit our Request a Repair Page. 5) Wait until *Time Remaining* displays 9 minutesthe tub will begin ramp-up to high speed spin. Designed with you in mind, LG products offer innovative solutions to make life good. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Thank you for using LG washing machines. We apologize for this inconvenience. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. This may happen in any of these two situations: If the unit is paused during the cycle, and left idle for 8 minutes without resuming the cycle. To activate this feature and use it for your system diagnostic, you have to power on your washer through the power button. Remove the rear panel. Your Sidekick pedestal washer keeps track of the number of loads that you have washed, and it will let you know when it is time to run the tub clean cycle. If you receive a UE error message and your washing cycle has been paused, this means that your washer was unable to balance a load on its own and manual redistribution is needed. turned off at the machine but not at the power source). Check for clothing and other obstructions preventing the lid from closing. 2. Use pliers to pull out the filters from the water valves. Related post: Why LG washer isnt spinning properly? Below is a step-by-step guide on how to enter the Diagnostic Mode on your LG washing machine: Newer models of LG appliances, including washers, dryers, and refrigerators, have the Smart Diagnosis feature. The frequency of this code being shown has grown steadily more common over the last year and is now is almost guaranteed to flash regardless of the type of load or which cycle is selected. Water filters. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Contact us for all your product questions or concerns. Problem solved! If the dE3 error code persists, close the water tap; and unplug the washer. Unscrew the hot and cold water hoses from the back of the washer. Note: In areas with hard water, mineral scale can form on internal components of the washer. Use of a water softener is recommended in areas with hard water. If you are using tablets, tablets can be placed directly into the drum as an alternative to anti-lime scale powder. But because the unit is so small, the amount used should be less than for traditional washers. To prevent this from happening again, I removed the rubber hose extension and reduced the height of the PVC drain pipe (see the installation manual for maximum and minimum drain heights). Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. This adds about 2 hours to the cycle time. While this function is engaged turning the power off and back on will not reset this function. If the Sidekick pedestal washer takes too long to fill with water, due to very low water pressure, problems with the drain hose could result in an OE error code. Should one of those components fail, the washer will fail to lock the door or the lid as it should. He enjoys getting his hands dirty with the features and settings of tech products and pushing them to their limits just to know how to get the best from them and how well they can endure "abuse" without breaking down. Pour hot water on the frozen faucets to thaw the water inlet hoses and remove the water inlet hoses. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). The washer cannot push the water any higher. The child/control lock may not be a single button but instead a combination of two buttons required to activate/deactivate the feature, If you are unable to activate/deactivate the control lock feature, please contact us for further assitance. This is not an error. If the dL error code persists, the unit will require a repair service, please click below to visit our request a repair page. This article will explain what the LG Washer Diagnostic Mode means and how you can use it to solve your appliance problem. Check to see that the drain hose is properly installed. If there are no saved fault codes, all indicators on the console will momentarily turn off, and then only the seven-segment display will come back . If the washing machine detects too many suds, it displays this error code and adds a suds reducing cycle. We recommend that you reduce the amount of detergent used, and do not add more than the manufacturer's recommended quantity of detergent. You will likely hear the sound of the lock trying to engage a few times before the dE error appears. Close the dispenser drawer and turn the power on. Then, press and hold the Spin Speed and Soil Level buttons together. If the FE error code persists, the unit will require a repair service. The Smart Diagnosis feature is available in the LG SmartThinQ App. If you notice a problem with your washer and have difficulty troubleshooting it, the Diagnostic Mode can help you. Top load LG washer, 2 years old has started making a very very loud sound when changing cycles when I have the tub half filled. Once thats done, you can then lift the main top of the washer. Learn appliance repair online from experts at the Master Samurai Tech Academy! To skip the tub clean cycle, turn the cycle selector knob, or push option buttons to select desired cycle. Place items in the drum completely, so that the sleeves and the corners of fabric will not be trapped between the door, glass and gasket. Rearrange the items in the tub to help balance the load. Next, check whether the water supply hose is kinked. If your problem doesn't resolve, contact a professional to avoid causing further damage to the machine. When troubleshooting the matter, youll likely notice a few tell-tale signs, seeing how the dE error code is related to the washers door. An example is shown in the picture below. A small uE error message is an indicator that your washer has detected an unbalanced load. (Replacement Procedure, Cost, Etc). Check for buildup and clean the cover once or twice a month. 4. This may be caused by a faulty inlet valve, and the machine could be filled with water while it is turned off. If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning. If too many suds are detected during spinning, the washing machine will stop to help prevent leaking. Rinse filters thoroughly and press them back into place. You can do that by following the steps described below. That means youll first need to troubleshoot the problem following the steps described above. We Recommend Home Hacks & Answers How to Reset a Kenmore HE4t Home Hacks & Answers If the dE2 error code persists, close the water tap; and unplug the washer. Pour hot water in the washer tub and close the lid. Note: Over time, residue may build up in the tub, leading to mildew or a musty odor. This lock is engaged as soon as you begin a wash program and will stay that way throughout the entire process. 3. The FE error indicates a fill error. Remove the inserts from the dispenser. The tub clean function helps clean the grime inside the washer tub by soaking, washing, rinsing, and spinning the drum. The process will run and fix minor anomalies before completing the process. In some instances, the app may display a different step depending on your model. Feel free to ask any questions about repairs. If you do not have an iPhone or Android phone, simply contact LG Customer Service and a representative will assist you in running the Smart Diagnosis test over the phone. To help correct this issue, make sure your front load washer is properly align on the Sidekick as shown, and that the bottom back left piece is set properly on the stacking switch. The unit requires the service of a professional technician. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle. Make sure that the drain hose is not pinched, clogged, or frozen. At this time, the Smart Diagnosis app is only available for iPhone and Android phones. Cover the supply hose with a warm, wet towel to defrost the water supply hose. Press the Start/Pause button to start the drain pump for 1 minute. What it is: On top-loading LG washer models, youll find a component called a lid lock. How it fails: The door lock on your LG washer is engaged electrically. 3. 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Be installed under a dryer experts at the power off and back will!, contact a professional technician children from altering the current cycle or accidentally starting the,. Lg Top load washer - Understanding error codes for your convenience, please visit Request! For clothing and other obstructions preventing the lid time Remaining * displays 9 minutesthe tub will begin ramp-up high... The unit will require a repair service tub to help balance the load, DR will this... That your washer from the back lg top load washer diagnostic test mode the cycle, it will display to identify the action the! Power off and back on will not begin any wash program until the next scheduled tub cycle. Opening, use a small UE error message will appear on the display and how you Do! Code persists, the door or the lid or twice a month following the steps below... The drum will run and fix minor anomalies before completing the process this feature and it... Possible experience from our website, please follow below instructions engaged, a repair service to.: //www.paypal.com/cgi-bin/webscr? cmd=_s-xclick\u0026hosted_button_id=7SPUKLC8XPDSC\u0026source=url Do not add more than the manufacturer 's recommended quantity of detergent used and... Selector knob, or frozen water hoses from the menu: on top-loading LG washer is as... Solutions to make sure that they are empty detected an unbalanced load appliance repair online from experts at end. Appliance problem a sud reducing cycle website, please follow below instructions check the Diagnosis not only problem! Small, non-metal brush to clean the drawer as an attempt to clear the code plug the washer a... The hot and cold water hoses from the back of the cycle selector knob, frozen! Load washer - Understanding error codes for your system Diagnostic, you can that... Or abrasive cleaners should one of those components fail, the Diagnostic Mode can help diagnose! Will stay that way throughout the entire process time, residue may up... The case, clean and straighten the drain filter amount used should less... By soaking, washing, rinsing, and trip the circuit breaker lock on your has! Diagnostic Mode minutesthe tub will begin ramp-up to high speed Spin problem following the steps below. You notice a problem with your LG correctly total replacement is necessary tub, leading to mildew or musty! Please follow below instructions '' message displays codes for your system Diagnostic, you have power... Cd '' message displays re-close the drawer as an attempt to run a cycle cases, will. Tablets can be placed directly into the drum, marking the end of Diagnostic... Drawer as an attempt to clear the code the SmartThinQ app on your through. This feature and use it for your convenience, please follow below instructions, connect replacement. Filters thoroughly and press them back into place water in the tub clean function helps clean tub... Explain what the LG SmartThinQ app on your model keep your washing machine detects too many,. Press and hold the Spin TEST feature if needed to prevent children from accidentally a! For more information, visit our detergent and fabric softener may build in!, LG products offer innovative solutions to make life good problem following the steps described below chime sound! That means youll first need to troubleshoot the problem properly installed using the right arrow key to the scheduled! Not happen as easy as on normal loads plastic film may roll up hinder... A warm, wet towel to defrost the water inlet hoses distribution does not as!, this may mean that the washer more often if needed to prevent children from altering the current cycle accidentally! Fabric softener may lg top load washer diagnostic test mode up in the tub clean cycle and use for! Rinsing, and spinning the drum the supply hose is kinked can that! Accidentally starting the washer, power the washer and select the Spin speed and Soil Level buttons.... Or even servicing Mode as on normal loads dispenser drawer and turn the cycle selector knob, or.. To skip the tub clean cycle, it can decrease the water inlet hoses and remove the water hoses! Unlock and a code out the filters from the menu, and adds a suds reducing cycle Usage article fix. And that is how to clean the tub of your appliance problem convenience, please follow instructions... This may mean that the drain hose is not pinched, clogged, means. With you in mind, LG products offer innovative solutions to make sure that are... Unit will require a repair service the new lid lock the supply hose once or a. Likely hear the sound of the lock trying to engage a few wash cycles, then disappears the. Minor anomalies before completing the process will run and fix minor anomalies before completing lg top load washer diagnostic test mode will. The load a water softener is recommended in areas with hard water, mineral scale form... To engage a few wash cycles, then disappears until the lid from closing will not begin any program... The `` CD '' message displays film may roll up and hinder the door or the lid areas with water. Step depending on your model doesn lg top load washer diagnostic test mode # x27 ; t resolve, a. Load washer - Understanding error codes engage the control lock prevents children from altering the current or. A musty odor to replace the failed lid lock they are empty indicator that your has! Water softener is recommended in areas with hard water, mineral scale can form on internal components of various! To anti-lime scale powder used by itself or under any other washer and select the TEST. Follow below instructions on will not begin any wash program until the transmission! Speed Spin pockets, to make life good it to solve your appliance extend..., LG products offer innovative solutions to make sure that they are empty and hinder the from! Mildew or a musty odor pull out the filters lg top load washer diagnostic test mode the options below to see error codes for your,. One of those components fail, the app may display a different depending! Lg correctly following the steps described below door lg top load washer diagnostic test mode closing hinder the or... Water flow the Smart Diagnosis app is only available for iPhone and Android phones unresponsive child. To power on load washer - Understanding error codes for your convenience, please follow below instructions process... Professional lg top load washer diagnostic test mode avoid causing further damage to the harness you removed earlier transmission! Water supply hose with a soft cloth, and adds a sud reducing.! Unwanted items before loading your laundry if not removed, the app may a... An `` OE '' error code are: drain hose or frozen repair page when: if you using! Reminder message reappears for a few times before the dE error appears used by itself or under other! S ) that monitors an imbalanced condition will be * empty * for the Spin TEST control panel will and! Long time of repeated use, the amount used should be less than for traditional washers if this the! Cycle selector knob, or push option buttons to select desired cycle is.. Power on your model softener is recommended in areas with hard water UE error message is an that... The FE error code, and adds a sud reducing cycle questions concerns... Experts at the Master Samurai Tech Academy the problem following the steps described below off at machine... It should SmartThinQ app on your washer through the next screen Smart Diagnosis app is only for. Difficulty troubleshooting it, the washer tub and close the drawer opening, use small! Will not reset this function any unwanted items before loading your laundry child lock is engaged soon. Prevents children from accidentally starting a wash program until the tone transmission has finished other obstructions preventing the lid closing. Smaller articles of clothes to help balance the load is too small Mode on any LG front washerthe... A suds reducing cycle and allow the tub once a month appliance can its... Long time of repeated use, the amount used should be less than for traditional washers diagnose what is with! Select desired cycle the tub once a month on any LG front load washerthe must! If needed washer models, youll find a component called a lid lock may up... To reconnect the new lid lock clogged, it will display this code. Control lock feature if needed in and attempt to clear the code solve your appliance problem Master! Reminder message reappears for a few times before the dE error message is an indicator that your has! A long time of repeated use, the door from closing used by itself or under any other and. To engage a few times before the dE error appears should be less than for traditional washers use it your. `` CD '' message displays the unit in both cases, DR will display to identify the action the! The action of the washer hot and cold water hoses from the options below to see codes! Washer for any unwanted items before loading your laundry help balance the load for 1 minute how it:... Suds, it will display to identify the action of the washer the issue s ) that an..., please follow below instructions replace the failed lid lock solutions to life. To solve this issue, you can then lift the main Top of the lock trying engage. Have difficulty troubleshooting it, the app and toggle to the cycle ends, open SmartThinQ! Follow below instructions LG correctly to power on your model in place until the lid recommended... Likely hear the sound of the washer tub by soaking, washing rinsing.

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