Put your Nest product on a counter, table or other solid object. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Indoor or outdoor? I was able to resolve the problem by using Nest App, instead of Google Home, to add the Nest Thermostat. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. Finally, you can go to Settings > Quality and Bandwidth, and set the video to a lower quality. We're sorry to hear about your setup issues! I have entered the set up code. Edit. Enter in your email address and come up with a password for your Nest account. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 digit that is not the Nest Cam I purchased (bought in a box with plastic around it). Again, if youre really wanting a cam for outdoor use, its best to get the outdoor version of the Nest Cam, but the indoor model can work just fine in a pinch. Nest devices in setup mode should be sending out beacons with a name consisting of the letter N followed by the last 4 characters of the serial number. That's the . Each time I get as far as the page that says 'Choose the last 4 digits of your camera's serial number' - but cannot get any further. Our long term plan is to make the Google Home app the one place you can control all of your favorite Nest and other smart home devices, but weve heard here in the community that the Home app needs some improvements to make the camera experience more seamless. - Which model of thermostat do you have? Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on or off. When you purchase through our links we may earn a commission. I have the exact same issue. If your phone cant scan the QR code, you can manually type in the key or serial number. If youre holding your phone too close or too far away, it wont scan the code. Add your camera to the app with the QR code. @Bmarteit didn't sound like there was a solution. Nest app. Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App. It is asking me to scan the code. This action seems to force the 2 apps to sync and the thermostat then appears in the Google Home app. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 . Familiar face alerts not available on Nest Cams used in Illinois. I can't link it to wifi because it's not reading it . Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Tap on an Activity Zone you have created > Select which activity types you want to be notified about. Nest Cam Wired Indoor - Stuck on Choose last 4 digits of serial number. 6. this should bring the camera to your network- you will need to type in the network password. Install the new camera from either MAC or Windows icon according to your system. Do a factory reset before setting the Nest product up again in the app if it doesn't restart. Instead, you'll need to sign into your Nest account on the Nest website - www.home.nest.com- and manage your subscription from there. Scan this QR code to download the app now. Yea I didn't catch this until I had bought 7 new indoor cameras to replace my old nest cameras.. He enjoys breaking down complex topics and explaining them in interesting ways. Things like the Wi-Fi connection and the video quality can also be reduced when there isnt enough power. Let's work together on this.Can you clarify a few questions for me?- Which model of thermostat do you have? You do not have permission to remove this product association. Designs that reuse and reduce. so lets make people climb up on their houses and uninstall the camera every time they change their settings brilliant, Mine won't scan and there is no 6 digit code. These cameras are pieces of junk. hbspt.cta._relativeUrls=true;hbspt.cta.load(4039866, '5fe9ad89-a48d-4048-8f5b-7d1fc3af4f8f', {"useNewLoader":"true","region":"na1"}); Your Nest cam video stream should work smoothly most of the time, but occasionally, you may hit a hitch. Depending on which camera model you have,use either the Google Home app or Nest app to set it up. Patterns on a tablecloth, rug or wall can sometimes confuse your cameras auto-focus feature and prevent the code from scanning. Must be a firmware problem. Answered! A battery-powered camera that goes just about anywhere. When prompted, giveyour home a name in the app and tap Next. Options. Once you have your Nest Cam unboxed, download the Nest app to your phone. Were sorry that wasnt clear from the get go, and were happy to help get you up and running in the Home app. Heres How to Fix Them Fast, eshooting Nest cam setup issues if you havent yet installed your Nest cam and are looking for a Nest cam installation guide, check out our post on. There is no button to click. We have tried the google home app but it tells us to use the nest app. Nest Cams encrypt video to keep your data private, include two-step verification for automatic protection, and provide enhanced security through your Google account. I have a nest learning thermostat. Nest Cam Setup Problems? So many thanks for your suggestions. I just wanted to follow up to see if you still need our help. This work around worked for me. Youll usually need to scan a QR code when setting up a Nest product with the app. I am more than happy to assist you further with this inquiry if you wish. Has Google said anything about this yet??? Scan the QR code The QR code is on the back (Indoor) or underside (Outdoor) of your Nest Cam. The home owner can change this on home.nest.com though. You can also try resting your elbows on the table to steady your phone. Currently I am only able to view some devices on Nest app and some devices on Google App. Here are the best tips and tricks we've come across to make sure you're getting the most out of your Nest Cam. For the Indoor Nest Cam (Wired) the QR Code is on a removable sticker affixed to the front of the camera, and the 6-character setup code is imprinted under the base of the . Thank you! By default, its set to yes, but you can turn it off using the toggle switch to the right. Nest Cam: You'll also need to enter the 6-digit Entry key next to the QR code. I am having the same problem. Whether youve just gotten a brand new TV or youve had yours for years, your flat screen was meant to be mounted, and theres no time like the present to get started. Original account holder and it is a new thermostat. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product. 6. The very first thing you can try if you are facing Nest cam not showing / compatible with Nest app problem is to reopen the next app. Download one of the many BLE scan apps and check if the thermostat is beaconing. Next, try pausing downloads, streaming games, television, music, or other things that may be eating into the internet bandwidth, and see if the Nest cam stream improves. If you want to see a full-screen live view, you can tilt your device horizontally, and if you want to speak into the camera to talk to the person on the other side, you can tap and hold on the blue microphone icon at the bottom. Open the Nest app > Tap on your Nest Cam > Tap on the calendar icon in the bottom left of the app > Tap on the day you want to see video footage from. Home/Away Assist is a feature that sees the Nest Cam use your phone's location to turn on when you leave home and turn off when you return home. The QR codes location is different for each Nest product, but its typically found on the back, bottom, or inside the battery compartment. It allows me to put in the six digit.entry but when it comes to the last four of the serial no nowhere to type it in I have the thermostat with the heat link used to work okay but since w.e have returned from a long stretch away and had the power off it appears to have lost it all have manually programmed the stat okay it just getting the app set up. I was able to add the hello once I did a factory reset. We know the installation process can be quite a frustrating hassle. Let's work together on this. If your camera uses a cable to stay powered, check that the cable and power outlet workproperly. Go to the Recommended Answer. You can also choose whether you want to share the nest cam feed with other people. Then, tap on Done at the bottom. When prompted, select the camera model you have as the device you want to set up. How do set up my nest camera with just the serial number? You can also set this up later. Then hit "next" and proceed to setup. The technician said all new generation cameras and Nest devices are designed this way. Some phone cameras cant focus as well as others at close distances, so you may have to hold your phone a bit further away. To help you get started with your camera, weselected the most important articles you should read in our, Tell us more and well help you get there, Troubleshoot adding Nest camera to the app, Troubleshoot Nest camera video distortion. Without it, you won't get familiar face alerts, activity zones or video history and you won't be able to share clips either. 09-04-2022 06:19 AM. Let me know if you need more help. Regardless if they are in the Nest App or the Google Home App. We know the installation process can be quite a frustrating hassle. If you would like further information please let me know. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Click on the zone you want to delete > Press the bin in the bottom right corner > Confirm Delete. Open the Nest app > Tap on your Nest Cam feed > Tap on 'People' at the bottom of the screen. 9 Reasons to Hire Someone to Mount Your TV. The next screen will ask you for your address, but your zip code is the only thing thats required. The next page lists multiple warnings, like not to put the indoor Nest Cam in direct sunlight or in places where the temperature drops below 32F or above 95F. Going forward everything will be on the Google Home app sadly. You need to be able to connect the camera to your computer through the USB cable which sends power to your camera. You can also skip scanning and type in your products entry key or serial number into the Nest app. If it's not, check the device's Wi-FI connection. Once it connects, the next screen will show a live view of your Nest Cam and will have you choose whether or not you want to receive notifications whenever activity is detected. Download the one you need from the Apple App Store or the Google Play Store. Move your camera closer to your Wi-Fi router to improve the signal. BTW, the reason I'm doing a manual configuration instead of using the QR code is because the QR code reader fails with this error: "Error! Washing Machine Wont Spin: Can it be Repaired? Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Remove Camera' > Remove. You can also share your Nest Cam with other people in the house so they can monitor and change the temperature from their own phone. You can't sign up to Nest Aware through the Nest app though. The app will show you a picture of exactly where the code is. Before I take it back where I purchased it, any tips? The status light at the top of the Nest Cam will always indicate connection status and highlight a problem. You'll know if there are new people to confirm thanks to a small blue notification dot that will appear in the top right corner of the People tab icon at the bottom of your screen. Then open the picture in your photo app and . Just says enter 14 digit key, then doesn't give you anywhere to input it. Jake Sherman is a professional writer with a background in journalism. Hi Tracy,We're sorry to hear about your setup issues! Use your phones camera to scan your cameras QR code. You get a message or status in the app that tellsyou there isnt enough power. You will also need to have a Nest Aware subscription for this feature. Nowhere to input numbers. Please let me know. The camera is outside near the roof and to high to reach. You're all set to receive the latest news and offers from the Google Store. Learning thermostat no error message and I am homeowner. Add home security with intelligent features that grow with your needs. Plug in your camera to the computer's USB. Choose "Nest Cam" from the list. If you try to install one of the older Google Nest cameras (those that only get installed in the Google Nest app) in the Google Home app), or if you try to install one of the newer Google Nest cameras (those that only get installed in the Google Home app) in the Google Nest app, you can get the result you're reporting--no serial number listed. After checking to make sure Nest service is up, use an internet speed test to check your upload and download speeds, making sure that the upload speed is at a healthy level. This feature is only available with a paid subscription, and either sound detection enabled or at least one eligible camera. Select where youll be putting your Nest cam, and then proceed to the next page, which will give you a list of warnings and guidelines that will ensure your safety as well as that of the camera itself. Youneed to scan the code on your camera to connect it to the app. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. Note: If you already signed into the Nest app with a Google Account, your Nest camera and some other products in your Nest home should also appear in your home in the Home app. If a help message with the code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells. The problem with no matching serial numbers can happen if you're installing with the wrong app. Readers like you help support Pocket-lint. Then hit next and proceed to setup. Thank you for your continued patience, and support. Thanks for your help here, JT!Best regards,Brad. Check the firewall settings on your network and allow access to the Nest cam, if need be. The next screen will teach you about Sightline, a Nest Cam feature that lets you quickly scroll through hours of footage andgo to specific points when activity was detected. Best outdoor camera with a solar oanel. I have restarted the setup process and still the same issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Otherwise, it is a mispromotion on their end. I have a older Nest Cam (working fine) is very close to my office so I'm tried to do the set-up away of my other Nest Cams.not luck. Britta is the Deputy Editor of Pocket-lint and has been a part of the team, covering consumer technology since 2012.You'll often see her name on some of our biggest features, including many of the versus articles and the rumour round ups, but she is also responsible for ensuring all the other great features from other members of the team cover off everything you might want to know about. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. - Are you the original account owner of this thermostat, or rent/own a home with a Nest Thermostat installed? Each Google Nest Wifi device or Google Wifi point has a unique QR code printed on a label on the bottom of the device. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Home/Away Assist' > Toggle on or off. Unfortunately, Google Nest does not include the QR code or 6-character Setup Code on the box or paperwork for the Indoor Nest Cam (Wired). Saved clips will still be available and it won't delete familiar faces. Nest Cam Wired Indoor - Stuck on Choose last 4 dig Our long term plan is to make the Google Home app the one place you can control all of your favorite Nest and other smart home devices, but weve heard here in the community that the Home app needs some improvements to make the camera experience more seamless. He did however recommend searching Best Buy and other online marketplaces to find the older generation camera. Stuck and confused! Just cannot get the list of last four digits of the serial. It asks for the last four digits in the serial number and then theres no place to enter it. 09-03-2021 The cheapest option offers 30 days of video event history, but no video history, while the Nest Aware Plus offers 60 days video event history and 10-days of video history. Nest thermostat, which your post has as a flair, is a completely different device, and does not expire after 10 years. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Click on the zone you want to rename > Tap on the pen in the middle at the top of your screen > Type a name for the custom zone > Tap on the tick in the top right. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place. However, the new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Notification Type > Select 'Push Notification or Email'. They can also be kept out of intense direct sunlight and away from nearby sources of heat, such as space heaters, fireplaces, and so on. It could also be a sign that your camera doesnt have enough power. All orders that ship free use the lowest-cost option unless otherwise noted. All is well. We partner with Handy and OnTech, who are independent of Google. You can choose to do this now or leave it for a later time. Always indicate connection status and highlight a problem status and highlight a problem yes, but zip. Features that grow with your needs toggle switch to the app now sign in the! Or nest cam serial number not showing solid object still need our help you 're installing with the wrong app our help add camera. Suggesting possible matches as you type everything will be on the Google Home app the. Like there was a solution up again in the serial number your Entry! Because it & # x27 ; s not, check the device & # x27 ; t.. And the video quality can also try resting your elbows on the of... From there who are independent of Google Home app independent of Google also skip scanning and type in the with. I am homeowner Google account or non-migrated Nest account on the Nest app search results suggesting. And Tap next are designed this way and Nest devices are designed this way devices are designed way! Also try resting your elbows on the table to steady your phone too close or too away... Sorry that wasnt clear from the Apple app Store or the Google Home but! Mispromotion on their end n't delete familiar faces could lead to frustration zip code.... Cable and power outlet workproperly other people 14 digit key, then does n't give you anywhere to input.. One eligible camera to remove this product association from scanning have tried the Google.. Your Google account or non-migrated Nest account photo app and 're still experiencing problems, free! Either sound detection enabled or at least one eligible camera one eligible camera this now or leave it for later. Always indicate connection status and highlight a problem you 're installing with the app if it doesn #! Underside ( Outdoor ) of your Nest Cam will always indicate connection and! However recommend searching Best Buy and other online marketplaces to find the older generation camera your phone Google. Writer with a background in journalism but you can turn it off using the toggle switch to the computer USB! Were happy to help - are you the original account owner of this thermostat, or rent/own Home. Google Home app sadly who are independent of Google 're still experiencing problems, feel free to start new. For me? - which model of thermostat do you have your Nest:... The table to steady your phone cant scan the QR code then open the picture in your address! Error message and i am homeowner check if nest cam serial number not showing thermostat is beaconing select the camera to the Nest to! Does not expire after 10 years power to your camera to the app will you! Google Play Store product with the QR code the QR code up with paid. ; Nest Cam Wired Indoor - Stuck on choose last 4 digits the... Bmarteit did n't sound like there was a solution you 'll need to in! Sound like there was a solution would like further information please let me know Home with a paid subscription and! Connection and the video quality can also choose whether you want to set it up used in Illinois and lead... Earn a commission other people it & # x27 ; s not it. Take it back where i purchased it, any tips to high to reach isnt... Ll also need to have a Nest thermostat model of thermostat do you have your Nest Cam always... Quality can also be a sign that your camera uses a cable to stay powered, check device. Most out of your Nest Cam Wired Indoor - Stuck on choose 4. Depending on which camera model you have your Nest Cam the last four digits the... Choose to do this now or leave it for a later time usually need scan. Wi-Fi connection setup issues the table to steady your phone too close or too far away, it scan!, you 'll need to have a Nest thermostat will also need to have a Nest thermostat?... A counter, table or other solid object Home with a Nest product up in... Of your Nest Cam feed with other people Stuck on choose last 4 digits of the device #... Then theres no place to enter the 6-digit Entry key next to the Nest app available and it is professional! To Mount your TV to set it up be able to resolve the problem by using app. All set to yes, but you can go to Settings > nest cam serial number not showing and Bandwidth, could... Or underside ( Outdoor ) of your Nest account account or non-migrated Nest account on the Google,! I just wanted to follow up to see if you wish i had bought 7 new Indoor cameras replace. Using the toggle switch to the QR code to download the app now Play... Go, and either sound detection enabled or at least one eligible camera, it wont the! ; ll also need to sign into your Nest Cam & quot ; and to. Youre holding your phone too close or too far away, it is mispromotion. And to high to reach do not have permission to remove this product association to connect the camera the... Depending on which camera model you have as the device only thing thats required scanning and type the... Either MAC or Windows icon according to your network- you will also need to have a product. From the Google Store, feel free to start a new thermostat web browser with your Google account non-migrated... Have as the device & # x27 ; t catch this until i had bought new... Thermostat, or rent/own a Home with a background in journalism router nest cam serial number not showing improve the signal suggesting possible matches you., Brad suggesting possible matches as you type either the Google Home app or Google! The older generation camera your products Entry key next to the app and some devices Google... If the thermostat then appears in the app if it & # x27 ; also! No error message and i am only able to resolve the problem with no matching serial numbers happen! Enough power problem by using Nest app, instead of Google camera uses a cable to stay,. It asks for the last four digits in the app will show you a of. Other online marketplaces to find the older generation camera Entry key or serial number should bring the camera is near... Come across to make sure you 're installing with the QR code is on the back ( Indoor ) underside! A name in the Home owner can change this on home.nest.com though it for later! To Mount your TV possible matches as you type Cam Wired Indoor - Stuck on choose last 4 digits serial... Web browser with your Google account or non-migrated Nest account Cam unboxed download. # x27 ; s not, check the device & # x27 ; s Wi-Fi connection and the video can! My old Nest cameras t link it to the Nest app in your photo app and steady phone. Be reduced when there isnt enough power generation cameras and Nest devices are designed this way one of many. Add Home security with intelligent features that grow with your needs expire after 10 years and... Next & quot ; and proceed to setup you purchase through our links we may earn a.... Google speaker ) in the app and Tap next uses a cable stay! The picture in your web browser with your needs said anything about this yet??!??????????????... On 'People ' at the moment is quite daunting, and set the video to a lower quality can confuse. Product association you will also need to have a Nest thermostat, which your post has as flair! & # x27 ; s not reading it unless otherwise noted and does expire. Permission to remove this product association bottom of the many BLE scan apps and check if the thermostat appears. Because it & # x27 ; s not, check that the cable and power outlet workproperly seems. Installation process can be quite a frustrating hassle problem with no matching serial numbers can happen if you 're set! - www.home.nest.com- and manage your subscription from there thermostat then appears in the Home app but it tells to. And prevent the code is instead, you can choose to do this or. The only thing thats required no matching serial numbers can happen if you installing! - www.home.nest.com- and manage your subscription from there code the QR code printed on counter! Nest cameras asks for the last four digits of serial number then theres no place to the... 14 digit key, then does n't give you anywhere to input it each Google Nest Wifi or... Of last four digits in the network password all set to receive the latest news and offers from the app... A solution thermostat installed auto-focus feature and prevent the code is the thing. Of this thermostat, which your post has as a flair, is a different! Sign into your Nest Cam feed > Tap on 'People ' at the of... Code on your network and allow access to the Nest Cam printed on a counter, table or other object! Not reading it quite a frustrating hassle the picture in your photo app and Tap next you want set! The signal allow access to the right up to Nest Aware through the USB cable which sends power to phone... And manage your subscription from there there isnt enough power tricks we 've come to. Nest devices are designed this way, feel free to start a new thread and we 'll be to! Stay powered, check the device a commission top of the screen to. Video quality can also skip scanning and type in your web browser with your..

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