Business Response We apologize for the miscommunications which have occurred. Business Response Thank you for contacting Mungo Homes Customer Care! Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . At that time the *** Technician *** indicated that there was an issue with the attic not receiving the proper high voltage. That is our complaint with the warranty company (filed separately). I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. 108 Averyville Drive. Mungo and *** Mortgage took our life saving away, and our dream home. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. They said they needed a separate worker to fix the caulk they cut through. I've also left voicemails and have yet to get a call back. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. As a result, we offered to make cosmetic repairs as a gesture of goodwill. Pate Graham, Customer Service Manager. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) At this time, *** Homes must respectfully deny any further assistance on this matter. " I was home all day on the 10th and the Maintenance Manager never showed up. We found out that vent was not straight and asked someone to come and straightened it. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. The rear of the lot slopes towards the house. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Please rate us wherever you listen and recommend this podcast to everyone! He got to my house that day, got on the ladder and was done in 7 minutes. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Negligence still happened at their hand. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category That negligence could have caused bodily injury and not just a broken windshield. Trades were sent out to investigate and make the necessary repairs. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) The Guardian previously revealed that St. Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up. The Warranty Team did not respond for weeks on this warranty request. In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! Mon-Tue 11am-5pm. We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. Have over 30 pictures from beginning stage til now with patch work. Mungo Homes Customer Support Earns Excellent Rating. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. I waited a few weeks and called the plumber again in which he informed me that he had reached out to Mungo with no response from them at all. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. I have attached a snippet from the PreContruction Meeting, Survey, Approved Plot Plan Permit and a photo of the mud/water we drive through on a daily basis. Our point of contact regarding this claim was Anthony Zeman. Complaint [protected]. The Mungo family started building new homes in Columbia, South Carolina in 1954. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. Instructions for work was clear to complete at each location. info@mungos.org if you wish to make a suggestion or let us know about something we've done well complaints@mungos.org if you wish to make a complaint. Had it fallen on me or one of my children, it would have caused severe injury, even death. We are now waiting for a lab test result to return which will take two weeks. I heard nothing. This is a multi-location business. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. During this they found other issues with my home not what i was talking about but something else being wrong with my bathroom upstairs. Helpful. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. 06/01 - Sent follow up email to HVAC and Mungo. Spoke with the crew who gave me the owner's name. BBB Business Profiles generally cover a three-year reporting period. They even went ahead and landscaped in its place. This time I lost. Guest half bath on first level was backed upon being used and started having problems in March . My builder was *** at first then *** replaced him! My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. They did not do two test either. The Production Manager in her area reached out to her by phone on 7/24. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina Several issues noted after closing on the property. As a homeowner, to be notified of potential major systems issues after closing is not ideal. If a project manager had been continuing proper communication we could have seen the in correction in the photo. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. Mungo Homes is ultimately responsible for the quality of the homes that they build. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). The key was never provided. Well guide you through the process. 2,956 sqft. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. My husband showed him the home inspection report. 07/15 - Mungo builder stated to contact customer service. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . Mungo covered the holes with some sod-but that did not fix the problem properly. Four months later, I have not received what was promised. A check was not issued because an out-of-pocket expense was not incurred. Current Employee, more than 3 years. We said how and where are we going to get 30k in 24 hours. We had to wait 4 month until the house is built. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. Homebuilder Reviews Mungo Homes. Before it becomes structural and I have to have my house condemned. This complaint was posted by a verified customer. SOLD APR 6, 2023. 1,356 IMDb 6.3 1 h 27 min 2010. I did so on 5/15. BBB Tip: Find the right home builder for you, Need to file a complaint? They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. From the beginning we were told closing date was June 30th but could vary forward or backward. I have been lied to and ignore for six months. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. They have only paid for one testing and i have done my own testing. 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